Effective date: September 21, 2026
These Terms of Use (“Terms”) govern your use of aureliafinegems.com and purchases from Aurelia. “Aurelia,” “we,” and “us” mean Aurelia Group Holdings LLC, a Florida limited liability company. By using our website or placing an order, you agree to these Terms.
1. Products and descriptions
We aim to describe each piece accurately, including its materials, dimensions, stones, and finish. Photographs may differ slightly from the item you receive because of lighting, screens, and the natural characteristics of materials. The product listing and, for a custom order, the written order confirmation identify the specifications of the piece being sold.
We identify laboratory-grown diamonds as such in the relevant product listings. An IGI or other grading report is included only when the product listing or written order confirmation says it is included. A grading report describes the stone assessed; it is not an appraisal or a guarantee of resale value.
If an item you receive is defective, damaged, or materially different from its description, contact us at info@aureliafinegems.com. Your rights under applicable consumer law remain available.
2. Orders and payment
Prices are displayed in the currency shown at checkout. Taxes collected by Aurelia, shipping charges, and other charges payable to us will be shown before you complete checkout. For international orders, customs duties, import taxes, or carrier charges may also apply. [State before purchase whether Aurelia collects these charges or the recipient pays them on import.]
An order confirmation means we have received your order. We may contact you if payment cannot be processed, an item is unavailable, or an obvious pricing or product error needs to be corrected. If we cannot fulfill an order after taking payment, we will refund the amount paid for the unfulfilled item.
You agree to provide accurate contact, billing, and delivery information.
3. Custom and personalized orders
For jewelry made to your individual specifications or personalized for you, we will confirm the agreed specifications, price, and estimated production time before production begins. Please review names, measurements, stone selections, and other details carefully.
Custom and personalized pieces cannot be returned because you changed your mind. We will identify an item as custom or personalized and disclose this condition before you place the order. A standard design is not treated as custom solely because it is assembled or produced after you order it.
[Add Aurelia’s rule for canceling a custom order before production begins and for any deposit.]
The no-returns rule does not limit your rights if a piece is defective, damaged, or materially different from the agreed specifications, or any other rights required by applicable law.
4. Shipping, delivery, and order documentation
Available shipping destinations, charges, and estimated dispatch and delivery times will be shown on the website, at checkout, or in the written confirmation for a custom order. Delivery estimates may change because of carrier or customs delays.
If we cannot ship within the time promised when you ordered, we will notify you and provide the choice to agree to a delay or receive a refund where required by law. If we cannot fulfill the order, we will refund the amount paid for the unshipped item.
As part of our fulfillment process, we photograph or video each piece and its condition during packing, document the sealed package, and retain the carrier’s acceptance receipt or tracking scan when the package is handed to UPS, FedEx, DHL, or another carrier. We use these records to verify fulfillment and help investigate shipping, insurance, and order disputes. Our Privacy Policy explains how we handle personal information contained in these records.
Please contact info@aureliafinegems.com promptly if your package arrives damaged, is missing an item, or appears lost. Include your order number and photographs when relevant so we can investigate. Our packing and handoff records do not limit your rights or determine the outcome of a claim by themselves.
5. Returns and refunds
In-stock and ready-to-ship jewelry
You may request a change-of-mind return within 30 calendar days after delivery by emailing info@aureliafinegems.com with your order number. To qualify under this voluntary return policy, the piece must be unworn, unaltered, and returned with any grading report or other documentation supplied with it. Please include the original packaging when reasonably possible. We will provide return instructions when you contact us.
For eligible returns from within the United States, Aurelia will provide a prepaid, insured return-shipping label at no charge. For international change-of-mind returns, the customer pays for tracked, insured return shipping. Please contact us before shipping an international return so we can provide instructions. Return-shipping costs will be disclosed before purchase where required by law.
If an item is defective, damaged, or incorrect, Aurelia will cover the reasonable cost of returning it where a return is needed. Contact us before sending it so we can arrange the return.
After receiving a return, we will inspect it and issue any refund due to the original payment method within the period required by applicable law. Original delivery charges will be refunded where required by law or where the return results from our error.
Custom and personalized jewelry
Custom and personalized pieces are not eligible for change-of-mind returns, as explained in Section 3.
Other items and legal rights
If Aurelia offers an item that is neither in stock and ready to ship nor custom or personalized, its return eligibility will be stated before purchase.
These conditions do not limit remedies for defective, damaged, or incorrectly described goods. Mandatory consumer rights in the customer’s location apply regardless of this policy. Where a legal right of withdrawal applies, we will provide the refund and accept the return as required by that law.
6. Care and warranties
Please follow the care instructions supplied with your jewelry. Contact us before purchasing if you have questions about materials, fit, or care.
Any additional warranty Aurelia offers for a piece will be stated on its product page or in a written warranty supplied with it. An additional warranty does not replace consumer guarantees or remedies that apply by law.
7. Website use and intellectual property
You may use our website to browse and purchase products lawfully. You may not interfere with its operation, attempt unauthorized access, or use it for fraudulent activity.
The Aurelia name, photographs, designs, text, and other website content belong to Aurelia or its licensors. You may not reproduce or use them commercially without permission, except as permitted by law.
8. Reviews and submissions
If you submit a review, photograph, or other content to Aurelia for publication, you confirm that you have the right to share it. You permit Aurelia to display and use it in connection with our products and marketing, subject to any choices presented when you submit it. You retain ownership of your content.
We may remove unlawful or abusive content. These Terms do not restrict honest reviews.
9. Privacy and third-party services
Our separate Privacy Policy, available at [Privacy Policy URL], explains how we collect and use personal information. Our website may link to or use services operated by others, such as payment providers. Their own terms and privacy practices may apply when you use those services.
10. Website availability and liability
We work to keep the website accurate and available, but errors or interruptions may occur. To the extent permitted by applicable law, Aurelia is not responsible for losses caused solely by a website interruption or a third-party website linked from ours.
Nothing in these Terms excludes or limits liability, warranties, or consumer remedies that cannot legally be excluded or limited.
11. Governing law and concerns
These Terms are governed by Florida law, subject to any mandatory consumer protections that apply where you live. If you have a concern about an order, please contact info@aureliafinegems.com so we can try to resolve it.
12. Changes to these Terms
We may update these Terms. The effective date above identifies the current version. The Terms in effect when you placed an order will govern that order unless a change is required by law or you agree otherwise.
13. Contact
Aurelia Group Holdings LLC
Mailing address: 2045 Biscayne Blvd., #434
Miami, FL 33137, United States
Email: info@aureliafinegems.com