Effective Date: September 12, 2026
Last Updated: September 12, 2026
Aurelia Group Holdings LLC, doing business as Aurelia (“Aurelia,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy & Confidentiality Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, communicate with us, create an account, make an inquiry, place an order, request a bespoke or made-to-order piece, subscribe to communications, or otherwise interact with Aurelia.
Aurelia is a Florida limited liability company based in the United States. Our website may be accessed internationally, and we endeavor to handle personal information in accordance with applicable privacy and data-protection laws in the jurisdictions in which we operate.
By using our website or providing information to us, you acknowledge the practices described in this Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with Aurelia, we may collect the following categories of information:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact details.
Order and Transaction Information
Products purchased or requested, ring size, customization selections, order value, transaction history, shipping information, returns or service requests, and communications concerning an order.
Payment Information
Payments may be processed through third-party payment processors. Where payment processing is handled by a third-party provider, Aurelia does not intentionally retain full payment-card numbers or security codes unless specifically permitted and required for a lawful business purpose.
Account Information
If customer accounts are available, we may collect login credentials, account preferences, saved selections, wish-list information, and order history.
Bespoke and Client-Service Information
For bespoke, custom, or made-to-order pieces, we may collect information you voluntarily provide concerning design preferences, jewelry specifications, sizing, engraving, delivery requirements, and other details necessary to fulfill your request.
Communications
We may maintain records of emails, messages, inquiries, appointment requests, customer-service communications, and other correspondence with Aurelia.
Technical and Usage Information
We may automatically receive certain information when you interact with our website, such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, dates and times of visits, and information regarding interaction with our website.
Cookies and Similar Technologies
We may use cookies, pixels, analytics technologies, and similar tools to operate our website, remember preferences, understand website activity, improve our services, and, where permitted, measure or personalize advertising.
2. HOW WE USE INFORMATION
We may use personal information to:
Process and fulfill purchases and orders;
- Create, customize, manufacture, insure, ship, and deliver jewelry;
- Communicate regarding orders, inquiries, appointments, bespoke requests, or customer service;
- Verify transactions and help prevent fraud or unauthorized activity;
- Provide diamond, gemstone, certification, or product information requested by a customer;
- Maintain customer accounts and purchase histories;
- Provide warranty, repair, service, or after-sale assistance;
- Improve our website, products, services, and customer experience;
- Maintain website security and protect Aurelia, our customers, and third parties;
- Comply with applicable tax, accounting, customs, regulatory, legal, and recordkeeping obligations;
- Establish, exercise, or defend legal claims;
- Send marketing or promotional communications where permitted by law or where you have provided required consent; and
- Carry out other purposes disclosed to you at the time information is collected.
Where applicable law requires a legal basis for processing, we may process personal information on the basis of performance of a contract, compliance with legal obligations, our legitimate business interests, protection of legal rights, or your consent.
3. CONFIDENTIALITY OF CLIENT INFORMATION
Aurelia treats customer and client information as confidential and limits access to individuals and service providers who reasonably require the information to perform services on our behalf or fulfill legitimate business and legal functions.
Information relating to private purchases, bespoke designs, customer communications, personal details, order history, and transaction details is not intentionally disclosed publicly by Aurelia without authorization, except where disclosure is required by law or reasonably necessary for legitimate business operations.
Our confidentiality commitments do not prevent Aurelia from sharing information with trusted service providers involved in fulfilling an order or operating our business, including payment processors, shipping carriers, insurers, technology providers, professional advisers, fraud-prevention services, manufacturers, setters, laboratories, or other vendors where reasonably necessary.
4. HOW WE SHARE INFORMATION
We do not sell personal information for monetary consideration as part of our ordinary business operations.
We may disclose information to:
Service Providers. Companies that assist us with website hosting, ecommerce services, payment processing, order management, shipping, communications, analytics, cybersecurity, customer service, marketing, or other business functions.
Jewelry and Order-Fulfillment Partners. Where necessary to manufacture, customize, authenticate, certify, insure, service, or deliver an Aurelia product.
Professional Advisers. Attorneys, accountants, insurers, auditors, consultants, and other professional advisers where reasonably necessary.
Government or Legal Authorities. Where disclosure is required by applicable law, court order, subpoena, customs requirement, regulatory request, or other lawful process, or where we reasonably believe disclosure is necessary to protect legal rights, prevent fraud, or protect the safety of Aurelia, our customers, or others.
Business Transactions. In connection with a merger, acquisition, financing, restructuring, sale of assets, corporate reorganization, or similar transaction, subject to appropriate confidentiality protections where applicable.
We may also disclose information with your consent or at your direction.
5. INTERNATIONAL CUSTOMERS AND DATA TRANSFERS
Aurelia is based in the United States. If you access our website or purchase from Aurelia from outside the United States, your information may be transmitted to, stored in, or processed in the United States or other jurisdictions in which our service providers operate.
Data-protection laws in those jurisdictions may differ from those in your country.
Where required by applicable law, Aurelia will use appropriate safeguards for international transfers of personal information.
6. EUROPEAN ECONOMIC AREA, SWITZERLAND, AND UNITED KINGDOM
If applicable European or United Kingdom data-protection law applies to your personal information, you may have rights including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information in certain circumstances;
- Request restriction of processing;
- Object to certain processing;
- Request portability of certain information;
- Withdraw consent where processing is based on consent; and
- Lodge a complaint with the competent data-protection authority.
These rights are subject to applicable limitations and exceptions.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. UNITED STATES PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the jurisdiction and whether the applicable law applies to Aurelia, these rights may include access, correction, deletion, portability, and rights relating to certain forms of sale, sharing, targeted advertising, or profiling.
Aurelia will honor applicable consumer privacy rights to the extent required by law and will not unlawfully discriminate against an individual for exercising a legally protected privacy right.
8. MARKETING COMMUNICATIONS
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the communication or by contacting us.
Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, including order confirmations, shipping notices, account communications, security alerts, and responses to inquiries.
9. COOKIES
Our website may use both necessary and optional cookies.
Necessary cookies support functions such as website security, shopping-cart functionality, checkout, fraud prevention, and other features required for the website to operate.
Optional cookies may be used for analytics, performance measurement, personalization, or advertising.
Where applicable law requires consent before non-essential cookies or similar technologies are activated, we will request that consent through the website’s cookie-management system.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfillment of transactions, client service, warranty or product-service needs, fraud prevention, dispute resolution, and compliance with accounting, tax, regulatory, and legal obligations.
Retention periods may therefore vary depending on the nature of the information and our legal or business requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
11. DATA SECURITY
Aurelia uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, disclosure, or destruction.
However, no online service, electronic transmission, or data-storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
Customers are responsible for maintaining the confidentiality of any account credentials and should contact Aurelia promptly if they believe their account or information has been compromised.
12. CHILDREN’S PRIVACY
Aurelia’s website and products are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected from a child where parental or guardian consent was legally required and was not obtained, we may take reasonable steps to delete that information.
13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, platforms, payment providers, social-media services, laboratories, shipping providers, or other third-party services that are not controlled by Aurelia.
The privacy practices of those third parties are governed by their own policies. Aurelia is not responsible for the privacy, security, or content practices of third-party websites or services.
14. SOCIAL MEDIA
If you interact with Aurelia through social-media platforms, information you provide or make publicly available may also be processed by the applicable social-media provider under its own terms and privacy policies.
Information voluntarily posted publicly on social media should not be considered confidential.
15. REQUESTS REGARDING YOUR PERSONAL INFORMATION
Subject to applicable law, you may contact Aurelia to request access to, correction of, or deletion of personal information associated with you, or to exercise another applicable privacy right.
Requests may be submitted to:
Aurelia
Aurelia Group Holdings LLC
Email: info@aureliafinegems.com
For security and fraud-prevention purposes, we may need to verify your identity before completing certain requests.
We will respond within the period required by applicable law where such a deadline applies.
16. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS
Certain browsers and devices permit users to transmit privacy preference signals.
Where Aurelia is legally required to recognize a particular browser-based opt-out preference signal, we will process that signal in accordance with applicable law and the capabilities of our website and service providers.
17. CHANGES TO THIS POLICY
We may modify this Privacy & Confidentiality Policy periodically to reflect changes in our business, website, technologies, services, or applicable legal requirements.
The revised Policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through additional means where required by applicable law.
Continued use of our website after an updated Policy becomes effective constitutes acknowledgment of the updated Policy to the extent permitted by law.
18. CONTACT US
Questions regarding this Privacy & Confidentiality Policy or Aurelia’s privacy practices may be directed to:
Aurelia
Aurelia Group Holdings LLC
Florida, United States
Email: info@aureliafinegems.com
© 2026 Aurelia Group Holdings LLC. All rights reserved.